Returns & Exchanges

At Sakks Menswear, we want you to be completely satisfied with your purchase. If you need to return an item, you can do so within 14 days of your purchase. If 14 days have gone since your purchase, we are unfortunately unable to offer you a refund or exchange.

Please ensure that all items returned are:

Unworn
In their original packaging
With tags attached

We do not accept returns on Underwear.

Perfumes may be returned, as long as the Sakks seal has not be broken.

When returning, please include your name and order number in the parcel. Please send to:

Sakks Menswear

Shamrock Quay

Southampton

Hampshire

SO14 5QL

United Kingdom

Refunds

Once we receive and inspect your returned item(s), we’ll notify you about the status of your refund. If approved, a refund (excluding shipping costs) will be issued to your original payment method. Please allow time for your card issuer to process the refunds.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

For exchanges, we only exchange defective or damaged items. If you need to exchange for the same item, simply reach out to us at sakksmenswear@outlook.com or call our store (023 80637892), and our team will assist you.

Shipping returns

To return your item, you should mail your order to: Sakks Menswear, Shamrock Quay, Southampton, Hampshire, SO14 5QL.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Alternatively, you can return your purchase to our store, where we will happily arrange a refund or exchange.